Booking Terms and Conditions

These Terms and Conditions apply to any tour booked with Umoja Tours, a locally owned private business based in Moshi, Tanzania. Its owner is Oliver Canada Siriwa. These Terms and Conditions settle the contractual relationship between Umoja Tours and yourself.

Please read these Terms and Conditions carefully before booking. By booking with Umoja Tours you acknowledge that you have read and understood these Terms and Conditions and you accept and are bound by these Terms and Conditions.

PAYMENT AND CONTRACT

You are required to pay 30% (camping) or 50% (lodging) non-refundable deposit to confirm your booking. After booking, an invoice will be sent to our clients, stating the total amount, the amount of the deposit, and wiring instructions.

Once we accept your booking we will send you a confirmation email. As soon as your booking is confirmed, a contract between you, the client, and us, the provider exists.

Payment of the balance of the tour price is due on arrival in cash.

CANCELLATION POLICY

A client may cancel their booking  with Umoja Tours. A cancellation is possible by notifying Umoja Tours in written way.
Any time after your confirmed booking Umoja Tours will retain the 30% or 50% deposit payment.
100% of the payment will be retained for cancellations received up to one week before departure.

Umoja Tours may cancel a tour at any time up to 4 weeks before departure due to unforseen events such as: terrorism, natural disasters, political unrest, or other external events that make it impossible to operate the planned itinerary.

If a tour has to be cancelled out of unforseen circumstances, the client can either choose another departure date or choose to receive a full refund. Umoja Tours is not responsible for any incidental expenses that may have been made in preparation for the tour, including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

CHANGE BOOKING

If a client wishes to change his tour booking,

INSURANCE

LIABILITY